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Uncovering the Top Expectations of IT-Service Clients: Are You Meeting Them All?

Updated: Feb 17

As a business, it's important to understand the expectations of your clients in order to provide the best service possible. When it comes to IT services, there are a few key things to keep in mind in order to meet and exceed client expectations.

94% of Businesses Experience IT Service Disruptions

First and foremost, clients expect their IT services to be reliable and available whenever they need them. According to a study by Forrester Research, 94% of businesses have experienced some form of IT service disruption in the past year. This highlights the importance of having a solid IT infrastructure in place to minimize the risk of disruptions.

63% of Customers Expect a Response Within One Hour

Another important expectation from clients concerning the IT services is that they receive fast and efficient support when they need it. A survey by HDI found that 63% of customers expect a response within one hour when they reach out for support. This means that IT service providers need to have a robust support system in place, with well-trained staff available to assist clients in a timely manner.

Proactive IT Service Management Leads to 30% Reduction in Disruptions

Finally, clients expect their IT service providers to be proactive in identifying and addressing potential issues before they become major problems. A study by Gartner found that companies that invest in proactive IT service management see a 30% reduction in IT service disruptions and a 20% reduction in service-related costs. This highlights the importance of regularly monitoring and maintaining IT systems to prevent disruptions and minimize downtime.

By keeping these client expectations in mind, IT service providers can ensure that they are providing the best possible service to their clients. If you're looking for an IT service provider that meets these standards and more, look no further than Reiz Tech.

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