Return policy
Returns/Exchange
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You can return the item or exchange it to an item of a different size or model.
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If You wish to return or exchange a purchased item, You are free to do this within 14 days from the date of receipt of the item.
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The refund amount is deposited into the bank account specified by the customer within 14 days.
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If You paid for the items by transfer, the amount will be refunded into the bank account specified in the return form.
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If You paid for the items by a payment card, the amount will be refunded via the selected system into the same bank account.
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The returned item shall be unworn, undamaged, and have its original marketable appearance.
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The returned items shall be placed into an additional protective packaging (intended for transportation) (ex.: a box or protective envelope).
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You can return the items free of charge by filling in the return form. The form will be found here: https://www.flipo.lt/
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You will get a return code. With this code you can return the parcel with self-service parcel terminal (Omniva).
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You can also return or exchange the items in our Reiz office, address Lvivo str. 105A, Vilnius. Please contact us in advance: shop@reiz.tech.